New gear

Everything we sell new carries the full manufacturer warranty, registered to you, because we are an authorised dealer for the brands we carry. The product page shows the dealer badge only where that is genuinely true — we do not display it otherwise, and there is no code path in this site that fakes it.

Most manufacturer warranties require servicing at the published interval by an authorised technician. Miss an interval and the warranty is usually void permanently, not suspended. We service in-house and we book you in before the interval rather than after.

Used gear: 2 years, from us

Used equipment carries a 2-year Divekitsupplier warranty, backed by us rather than the manufacturer. It covers mechanical failure in normal use, and it is transferable if you sell the item on.

We offer this because we service every used item before it is listed and grade its condition honestly. If we are confident enough to sell it, we should be confident enough to stand behind it.

Turnaround, published

A warranty claim is assessed within 5 working days of arriving with us. Not "six to eight weeks", and not an unspecified period that begins when someone gets to it.

If the item has to go back to the manufacturer, you get loaner gear for the duration so your diving is not the thing that waits.

You can check the status of a claim at any time by replying to the email thread it started on. There is no separate portal to log into.

What voids a warranty

Servicing by a non-authorised technician, missed service intervals, physical damage, and use outside the manufacturer's stated limits — such as a regulator used below its rated temperature or a cylinder filled above its working pressure.

Buying grey-market voids it before you start, which is covered on the authorised dealer page.