Refund Policy

Last updated: September 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please review our refund policy below.

1. Returns Window

We accept returns within 30 days of the delivery date. Items must be returned in their original, unused condition with all original packaging, tags, and accessories intact.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Wetsuits and drysuits that have been worn in water
• Masks and snorkels (mouthpieces/face seals contacted)
• Regulators and octopuses that have been breathed through
• Dive computers that have been dived
• Knives and cutting tools
• Clearance or final-sale items (marked as such on the product page)

If you are unsure whether an item is eligible for return, please contact us before use.

3. How to Return an Item

1. Email us at support@divekitsupplier.com with your order number and reason for return.
2. We will provide a Return Merchandise Authorisation (RMA) number and return instructions within 2 business days.
3. Pack the item securely in its original packaging and include your RMA number on the outside of the parcel.
4. Ship the item to the address we provide. Return shipping costs are the customer’s responsibility unless the item is faulty or we made an error.

We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

4. Refunds

Once we receive and inspect the returned item, we will notify you by email. If the return is approved, a refund will be issued to your original payment method within 5–7 business days. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a product defect.

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a prepaid return label and either replace the item or issue a full refund, at your preference.

6. Exchanges

We do not process direct exchanges. To swap an item for a different size or colour, return the original item for a refund and place a new order.

7. Warranty Claims

Warranty claims for manufacturer defects are handled separately from our standard returns process. Please contact us at support@divekitsupplier.com and we will assist in processing your warranty claim with the manufacturer.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at support@divekitsupplier.com.